Carmen Schoene

IT Delivery & Operational Transformation Specialist

PRINCE2® Practitioner Lean Six Sigma Black Belt Bilingual: English & Native German ISC² Cybersecurity

Carmen bridges the gap between technical teams and enterprise stakeholders, blending PRINCE2 project control with Lean Six Sigma process optimization to eliminate costly go-live delays and cut daily operational drag.

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Track Record & Proven Impact

90%+

On-Time Go-Live Rate across £1.5M Enterprise Portfolios

£85k+

Annual Savings via Lean Process Engineering

25%

Delivery Efficiency Gain across SaaS Implementations

100%

EMEA Regulatory & Security Audit Compliance

How Carmen Accelerates Your Projects & Operations

Pillar 1

Hands-On Delivery & Recovery (UK & DACH)

Taking direct ownership of complex SaaS, cloud, and data migrations to guarantee 90%+ on-time go-lives-leading cross-functional engineering and client teams seamlessly in English and German.

Pillar 2

Lean Process Optimization & Cost Reduction

Eliminating operational drag by analyzing and re-engineering workflows before tech is deployed-removing manual bottlenecks to cut staff frustration, lower costs, and speed up client delivery times.

Pillar 3

Direct Stakeholder Alignment & Audit-Ready Governance

Engaging directly with enterprise clients and regulatory bodies to replace email clutter with clear RAID logs, SOX/GDPR compliance, and transparent executive status reporting across EMEA jurisdictions.

"Carmen is a natural problem solver and a strong team player who brings people together and delivers with impact."

- Tom Sawyer, Senior Consultant

IT Delivery & Operational Audit Scorecard

Question 1 - SaaS & Cloud Implementation Delivery

Are your current SaaS, cloud, or software implementations running behind schedule or suffering from scope creep?

Yes - Projects are delayed, off-budget, or lack clear delivery ownership across teams. No - Active software projects are hitting milestones and target go-live dates on time.

Question 2 - Direct Stakeholder Engagement & Alignment

When your tech implementations or operations stall, do you have someone engaging directly with client teams to uncover real bottlenecks?

No - Issues get lost in email threads, support tickets, or fragmented team handoffs. Yes - We have a dedicated delivery lead holding face-to-face/direct discovery calls with clients.

Question 3 - Hands-On Problem Resolution & Ownership

When cross-functional, cross-departmental, or multilingual (UK/DACH) project conflicts arise, who takes hands-on ownership to resolve them directly?

Conflict persists - Teams push back, priorities clash, and issues escalate without resolution. Clear ownership - A dedicated lead steps in directly to align stakeholders and resolve issues.

Question 4 - Regulatory & Security Compliance

Are regulatory, cybersecurity, or data privacy requirements (GDPR, PCI-DSS, SOX) slowing down your tech delivery pipeline?

Yes - Compliance and security reviews frequently cause friction and delay release dates. No - Security controls and regulatory checks are embedded smoothly throughout delivery.

Question 5 - Process Bottlenecks & Operational Drag

Do manual processing bottlenecks or inefficient team handoffs add unnecessary cost and friction to your operations?

Yes - Manual workarounds and fragmented workflows waste valuable team time every week. No - Operational workflows are mapped, optimized, and streamlined across departments.

Book a Strategy Callback with Carmen

Carmen combines PRINCE2 IT project management with Lean Six Sigma process engineering and direct client discovery to recover timelines and optimize operations.

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